Cloud, DevOps & Care
Website and app maintenance retainers with real response times
Sound familiar?
The developer who built it is gone
The freelancer moved on, the agency closed the project, and now nobody knows how the site deploys or where the passwords live. Every small change becomes a new hiring process.
Updates skipped until something breaks
Plugin and framework updates pile up because nobody has time to test them. Then a security patch forces everything at once, something breaks, and the store is down on a weekday.
Small requests that take weeks
A banner change, a new form field, a price update. Each one waits for a quote, a scope and a slot, so simple work takes longer than it should and your team stops asking.
What you get
- Named engineer on your account
- Monthly hours for fixes and features
- Core, plugin and dependency updates
- Uptime monitoring and alerts
- Staging tests before every update
- Backups with restore tests
- Security and performance checks
- Monthly change and recommendation report
Stack and tools
- WordPress
- Shopify
- WooCommerce
- Next.js
- React Native
- Docker and Coolify
- GitHub
- Uptime monitoring
- Sentry
- Cloudflare
How we do it
- 1
Onboard
We take over the codebase, hosting, DNS and credentials, document how everything deploys, set up staging, monitoring and backups, and fix the urgent issues found during the review.
- 2
Maintain
Updates are tested on staging and applied on a schedule, uptime checks alert us before customers notice, and backups are verified so a restore is a known procedure rather than a hope.
- 3
Respond
Requests go to a shared board with agreed response times. Fixes and small features draw from your monthly hours, and anything larger gets a short quote the same week.
- 4
Report
Each month you get a one-page summary of what we changed, hours used, uptime, performance scores and what we recommend next, so the site improves instead of just surviving.
Starting at
from $600
Typical timeline per month. Starter plan with 8 hours. Growth and Scale plans add hours, faster response and a weekly check-in.
Related work
Maintenance & Support: questions people ask
Further reading
Often paired with
Let's scope your maintenance & support project.
Tell us what you are building or what is slowing you down. We reply within one business day.